Terms of Sale

Last updated 25 July 2026

1. Who we are

These terms cover everything you buy from scanreviews.co.uk. In them, "we", "us" and "ScanReviews" mean ScanReviews, trading from the address shown on your order confirmation. You can reach us on 07510 486300 or at [email protected]. By placing an order you agree to these terms.

2. What you are buying

A printed QR review card, or cards, each supplied with a clear acrylic desk stand. Before dispatch we generate a QR code that points at the destination link you give us at checkout, print it onto the card, and scan-test it.

Cards are A6 portrait, matte black board. Because each card is printed to order with your own destination encoded, it is made to your specification.

3. Prices and payment

• One card £40. Two cards £70. Three cards £100.
• Orders of more than three cards are charged with pack pricing applied to each group of three, then £40 or £70 for the remaining one or two cards.
• Prices include UK delivery and any VAT that applies at the time of your order.
• Payment is taken in full at checkout through Stripe. We do not see or store your card details.

Your order is accepted when we email you an order confirmation. If we cannot fulfil an order we will tell you and refund you in full.

4. The link you give us

We encode exactly the destination you supply. Please check it carefully — a typo in your link becomes a printed card that goes to the wrong place. If you spot a mistake, tell us before we dispatch and we will correct it at no charge.

You confirm that you have the right to link to the destination you give us, and that it does not point at anything unlawful. We may refuse an order and refund you if a destination is unlawful or clearly not yours.

5. Changing a destination later

Your printed code can be repointed at a new destination after delivery for a small charge, without reprinting the card. Contact us and we will confirm the charge before doing it. We aim to keep this service available for as long as the business operates, but it is a service rather than a permanent guarantee.

6. Delivery

Orders placed on a working day are dispatched the next working day. Delivery is normally 1–2 days after dispatch, within the UK, and is free. Delivery estimates are estimates, not guarantees. Risk in the goods passes to you on delivery.

7. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have 14 days to change their mind. Because each card is personalised — printed with a code generated for the destination you choose — that right does not apply to the printed cards once we have started making them.

In practice we are more generous than the law requires:

• Tell us before we dispatch and we will cancel and refund in full.
• If a card arrives damaged, faulty, or fails to scan, tell us within 30 days and we will replace it or refund you — your statutory rights under the Consumer Rights Act 2015 are unaffected.
• If we made the mistake — wrong link, wrong platform, wrong quantity — we fix it at our cost.

Business customers buying in the course of a business do not have consumer cancellation rights, but the faulty-goods commitments above still apply.

8. Refunds

Approved refunds go back to the card used for payment, normally within 5 working days of us agreeing the refund.

9. Our liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our total liability for an order is limited to what you paid for it. We are not responsible for how many reviews you receive — the card provides a route to your review page, nothing more, and we have no control over the platform it points at.

10. Complaints and governing law

Email [email protected] and we will reply within one working day. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

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Privacy Policy

Last updated 25 July 2026

This policy explains what we do with your personal data when you use scanreviews.co.uk. The data controller is ScanReviews, contactable at [email protected] or 07510 486300.

What we collect

• When you order: your name, business name, email, phone number, delivery address, and the destination links you want your cards to point at.
• When you contact us: your name, email, business name and your message.
• When you pay: nothing. Payment happens on Stripe's own checkout. We receive a confirmation that payment succeeded plus the last four digits and card brand — never the full card number, and never the security code.

Why we use it, and our lawful basis

• To make and deliver your order, and to send order confirmations — necessary to perform our contract with you.
• To answer enquiries you send us — our legitimate interest in responding to people who contact us.
• To keep records of sales — our legal obligation under UK tax law.

We do not send marketing email unless you ask us to, and we never sell your data.

Who else sees it

• Stripe Payments UK, Ltd. — processes your payment and holds your card details. See Stripe's privacy policy.
• Cloudflare, Inc. — hosts and serves this website.
• Our email provider — delivers order confirmations and replies.
• Royal Mail or our courier — receives your delivery address to bring you the parcel.
• HMRC and our accountant — where the law requires records to be kept.

How long we keep it

Order records are kept for six years after the end of the tax year they fall in, because UK tax law requires it. Enquiry emails that do not lead to an order are deleted within 12 months. Your destination links are kept for as long as we support repointing your code, so that we can change it if you ask.

Cookies and tracking

This site sets no advertising or analytics cookies, and we do not track you across other websites. Your basket is held in your own browser's local storage on your device, not on our servers — clearing your browser data clears it. Stripe sets its own cookies on its checkout page, which are necessary for payment and fraud prevention.

Your rights

You can ask us for a copy of your data, ask us to correct it, ask us to delete it where we are not required to keep it, or object to our use of it. Email [email protected] and we will respond within one month. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

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Delivery & Returns

Last updated 25 July 2026

Delivery

• Free delivery on every UK order — there is no minimum spend.
• Orders placed on a working day are dispatched the next working day.
• Parcels normally arrive 1–2 days after dispatch.
• We currently deliver to mainland UK addresses only. If you are outside that, email us before ordering and we will tell you what is possible.

If your parcel has not arrived within five working days of dispatch, email [email protected] and we will chase it or send a replacement.

Cancelling before dispatch

Changed your mind, or spotted a typo in your link? Email or call us before your order is dispatched. We will cancel and refund in full, or correct the link at no charge.

Returns

Each card is printed to order with a code generated for your own destination, so it is a personalised product. That means the standard 14-day right to change your mind does not apply once we have started making it. What we do commit to:

• If a card will not scan — we replace it free, no questions, no need to return the original.
• If it arrives damaged — send us a photo and we replace it free.
• If we got the link, platform or quantity wrong — we reprint at our cost.
• Anything else faulty within 30 days — full refund or replacement, your choice, under the Consumer Rights Act 2015.

How to start a return or replacement

Email [email protected] with your order reference and a line about what went wrong. We reply within one working day and cover return postage whenever the fault is ours.

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